Patients

Before your visit
Our world-renowned doctors and nurses are available to serve all of your health care needs, from regular check-ups to specialist consultations. To make an appointment, call 012 336 6000, or go to our Contact Us page to select the Doctor or department that you need.

Or, have your doctor call us for a second opinion or a referral. To make the most of your visit, follow these helpful tips:

?service excellence with a SMILE!?

?service excellence with a SMILE!?

Write it down before you come
Write down any questions you may have prior to your visit.


Gather your information

Bring a list of the medicines you are taking, including names and the doses. For patients with complex health needs, consider creating a medical history binder and include evaluations from other physicians.

Bring someone with you
It’s helpful to have an extra set of hands and ears when hearing new medical information, so if possible, bring another adult with you to the appointments. If you can’t bring someone with you, many of our clinics have people who can assist you, if we can help you in any way, please let us know.

Arrive early
Build in an extra 45 minutes of travel time. Traffic and parking often take longer than you may expect. Also, allow 10 to 15 minutes for the check-in process. Delays do happen, so be prepared. Bring a favourite book. If you have to wait for doctor because of an unexpected emergency or on a very busy day, remember that you will receive the same immediate care if you are in a similar situation.

Make the most of your appointment
Ask questions while meeting with your doctor. Also, remember to ask for any instructions from the doctor or letters of medical necessity that you may need.

After the appointment
As soon as you’re done meeting with the doctor and nurse, take a few moments to write down some notes about what just happened during the visit; also write down any other questions you have and important phone numbers to call, prescription refill line and appointment line. When possible, make your follow-up appointment before you leave and write down new appointment dates.