Louis Pasteur Hospital Holdings (Pvt) Holdings Ltd Privacy Notice
Introduction
Louis Pasteur Hospital Holdings (Pvt) Holdings Ltd (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Notice outlines our practices concerning the collection, use, and disclosure of your personal information in compliance with the Protection of Personal Information Act (POPIA), 2013.
The Information We Collect
We may collect and process the following categories of personal information:
1. Identity and Contact Data: Includes names, titles, identification numbers, physical addresses, email addresses, and phone numbers.
2. Health Information: Medical history, treatment plans, diagnostic results, and prescriptions.
3. Financial Data: Payment information, including insurance details and billing records.
4. Technical Data: Includes IP addresses, browser types and versions, and other technology on the devices you use to access our website.
How We Collect Your Personal Information
⦁ Direct Interactions: You may provide us with your personal and health information by filling in forms or by corresponding with us by post, phone, email, or otherwise.
⦁ Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
⦁ Third Parties or Publicly Available Sources: We may receive personal information about you from various third parties and public sources such as health care providers, insurance companies, and government databases.
Use of Your Personal Information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
⦁ To provide you with healthcare services.
⦁ To process payments for our services.
⦁ To comply with legal or regulatory obligations.
⦁ For internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes.
Disclosure of Your Personal Information
We may share your personal information with third parties in the following situations:
⦁ With healthcare professionals and specialists involved in your care.
⦁ With insurance companies for the purpose of claim processing.
⦁ With third-party service providers who support our business operations.
⦁ If required by law, we may disclose your personal information to regulatory bodies or law enforcement agencies.
Security of Your Personal Information
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal information, including the right to request access, correction, erasure, restriction, transfer, or to object to processing of your personal data.
Contact Us
If you have any questions about this Privacy Notice or our privacy practices, please contact us at:
marketing@louispasteur.co.za
This Privacy Notice was last updated on 10 March 2025.
We may update this notice from time to time, so please check our website periodically for updates.